Shipping & Returns
How is shipping calculated?
Shipping rates are determined by our carrier(s) and are based upon the size and weight of your order, the shipping Zone you are in, and how many different boxes it will take to ship your order. For example, if you order Magazettes (ROF) & Posters in 1 order, we cannot fit posters in the same box as the Report of Findings, therefore you will receive multiple boxes. Rates can vary and are negotiated through UPS for Domestic Shipping and these rates change whenever rates increase from our shippers, sometimes daily. If you are needing International Shipping estimates/rates, please carefully read the information under the question below "Do You Ship Internationally?".
What if I only receive a "Partial Order"?
Back Talk Systems will never ship a Partial Order unless you are a distributor, and it will be highly unlikely that you would be missing any product as we have a stellar shipping/tracking system in-house to avoid any issues. Back Talk Systems is not responsible for missing items once they leave our facility if you have already opened the package. If you are missing any part of your order, it is evidence that your package was "tampered" with or opened by someone else at your office and you had no idea that they took some of the product before you saw the box(es). Or it could be just that you are looking to get free product - we have systems in place at Back Talk to prevent this so we know you received all the product(s) you ordered. We have Chiropractors in the past who have been blacklisted from ordering future product from us as they have threatened to right a bad review on Google if we don't send "replacement" products when we know they were trying to get more product for Free. You know who you are! Unfortunately, if the bad review does show up on Google, they know it's hard to refute the review. Don't be that "guy" or "gal"!
How do I cancel/return my order?
Orders are fulfilled as soon as they are placed. Customized products are printed after a proof approval from an authorized member of your organization and are only able to be cancelled if we have not started the "design stage" of the customization process (pre-print stage). If you need to return product due to "buyer's remorse", you can only return product in the unopened original packaging, and, we will charge a 20% restocking fee for the entire order returned. All products returned will be inspected before we issue a refund. You will need to pay shipping for any returned product(s). Back Talk is not responsible for lost orders returned to us, and you will need to contact the shipping carrier for any issues if product does not make it to Back Talk Systems, Inc.
If you have received a "proof to approve" via email and you cancel your order prior to the PRINT STAGE, a $35 cancellation fee is applied to your refund total. To cancel an order, you will need to contact our Customer Service Department at "email@example.com" . Refunds on your credit card can take up to 5 business days from your provider. We have no control on this end.
Do you ship internationally?
Yes, but only to our contract distributors who are aware that you do not place your orders online. We do not ship to the general public.
We can contact you when your order is packaged/boxed with a more accurate total should that be requested on your Purchase Order.
We will request payment on any BALANCE DUE prior to shipping product.