Shipping & Returns


How is shipping calculated?

Shipping rates are based upon the size and weight of your order, as well as the shipping Zone you are shipping to. Shipping rates can also vary based upon how soon you want your item and we are can offer expedited shipping at the UPS calculated fee depending on turnaround request and service method. Rates can vary and are negotiated through UPS for Domestic Shipping and these rates change whenever rates increase from our shippers. If you are needing International Shipping estimates/rates, please carefully read the information under the question below "Do You Ship Internationally?".


How do I cancel my order?

Orders are fulfilled as soon as they are placed. Customized products are printed after a proof approval from an authorized member of your organization and are only able to be cancelled if we have not started the "design stage" of the customization process (pre-print stage). 

If you have received a "proof to approve" via email and you cancel your order prior to the PRINT STAGE, a $25 cancellation fee is applied to your refund total. To cancel an order, you will need to contact our Customer Service Department at "csr@backtalksystems.com" . Refunds on your credit card can take up to 4 weeks from your provider. We have no control on this end. 


Do you ship internationally?

Due to Covid, we currently do not ship internationally.

Please note that when we do resume international shipping, that the online shipping ESTIMATE is not always accurate and we will contact you when the order is packaged/boxed with a more accurate total.

We will request payment on any BALANCE DUE prior to shipping product.