Shipping & Returns
How is shipping calculated?
Shipping rates are determined by our carrier(s) and are based upon the size and weight of your order, the shipping Zone you are in, and how many different boxes it will take to ship your order. For example, if you order Magazettes (ROF) & Posters in 1 order, we cannot fit posters in the same box as the Report of Findings, therefore you will receive multiple boxes. Rates can vary and are negotiated through UPS for Domestic Shipping and these rates change whenever rates increase from our shippers, sometimes daily. If you are needing International Shipping estimates/rates, please carefully read the information under the question below "Do You Ship Internationally?".
How do I cancel my order?
Orders are fulfilled as soon as they are placed. Customized products are printed after a proof approval from an authorized member of your organization and are only able to be cancelled if we have not started the "design stage" of the customization process (pre-print stage).
If you have received a "proof to approve" via email and you cancel your order prior to the PRINT STAGE, a $35 cancellation fee is applied to your refund total. To cancel an order, you will need to contact our Customer Service Department at "firstname.lastname@example.org" . Refunds on your credit card can take up to 5 business days from your provider. We have no control on this end.
Do you ship internationally?
Yes, but only to our contract distributors who are aware that you do not place your orders online. We do not ship to the general public.
We can contact you when your order is packaged/boxed with a more accurate total should that be requested on your Purchase Order.
We will request payment on any BALANCE DUE prior to shipping product.