How is shipping calculated?
Shipping rates are based upon the size and weight of your order, as well as where we are shipping it to. They can also vary based upon how soon you want your item. If you order 1-2 day shipping, the cost will increase significantly. Rates can vary and are negotiated thru UPS.
How do I cancel my order?
Orders are fulfilled as soon as they are placed. To cancel an order, you will need to contact our customer service department . Refunds on your credit card can take up to 4 weeks.
What is your return policy?
Items may be returned within 30 days as long as they are unopened and in re-stockable condition. Customized product not included/no returns accepted. Shipping costs are not included in your refund.
Do you ship Internationally?
Yes, we can ship internationally. In addition, we do have distributors across the globe to help with your orders. This information is under the “Contact Us” link on our website.
Can I order samples of your products?
Yes, we will be happy to send you samples of our products (posters/DVD’s/Audio excluded). Simply visit the “shop” on the home page of our website and click on “request a sample”. Samples come thru USPS and can take up to 2 weeks to arrive.
Can I speak to a live person?
Yes, our customer service department is available Monday thru Friday, 8:00 a.m. – 5:00 p.m. MST