FAQ

It is Back Talk Systems commitment to ensure your satisfaction. All orders are considered final unless there is a confirmed defect or error with product. If you return product for other reasons which are approved by a Back Talk Systems manager, there will be a 25% RESTOCKING FEE of the total price of the product(s) you are returning and you will be responsible for any shipping costs. All product must be shipped back in its original packaging to avoid damage, AND returned within 7 business days to Back Talk after initial contact with us that you will be returning the product. If you do not have the original packaging the product cannot be returned as we cannot risk damage from your shipping carrier prior to arriving at Back Talk's physical location.  We have a dedicated in-house shipping department where we carefully pack each and every product that leaves our facility. 


Should an item need to be returned after approval from a Back Talk manager, contact our Customer Service Department for a Return Authorization Number within 14 days of purchase at "sales@backtalksystems.com" if Back Talk is responsible for the return shipping costs. No item will be accepted for return without a Return Authorization Number or if the returned item is received in excess of 30 days after receipt by the customer. Shipping and handling charges are non-refundable.


POSTER RETURNS » 

Please note we have strict systems in place to prevent shipping errors with posters. All orders are considered FINAL unless there is a confirmed error with an incorrect poster being shipped. We carefully DOUBLE PACKAGE posters inside a 3 inch wide x 36" long Heavy Duty Poster tube and place that tube inside a triangular box supplied by either USPS or UPS. The triangle box keeps it from rolling out of their vehicles and the interior HD Poster Tube is purchased by BTS to double protect the poster(s) from damage. A poster(s) would never fit outside of the tube in the space that is occupied by the triangle box . If you call Back Talk and tell us a poster was shipped outside of the tube, we will consider it a fraudulent claim and an attempt for you to receive additional posters at our expense.  We have never shipped a poster(s) outside of its tube as that would defeat the purpose of shipping posters with "double-protection" - a protocol we have put in place for years. 

Back Talk's ordering systems prevent a customer from only receiving a "partial order" - we don't ship partials except to a Distributor waiting on back-ordered items which are usually of a high volume. If you call to tell us you only received a partial order, you will need to contact your carrier if you feel they can help. Once it leaves our facility after your order has been inspected/fulfilled, we cannot be responsible for any missing posters. 


Customized materials cannot be returned, refunded or exchanged. Please open all packages with caution and care, especially when removing posters from the heavy duty poster packaging. We take great care when shipping these products so they arrive in excellent condition. Should your merchandise arrive damaged in any way, it must be investigated by the carrier.

Please make sure to keep all packing materials as well as the container, for inspection by the carrier. Should you receive the wrong item, it must be returned to Back Talk in its original condition, so please handle it carefully. Back Talk Systems, Inc. makes every effort to ensure that you will be completely satisfied with your purchase, but we reserve the right to restrict the purchasing privileges of anyone who abuses our return policy or has an unacceptable cancellation reason.